FAQ
Équipement Sturdy
Sale and rental of Pump Jack systems, ladders, aluminum planks and tools for construction professionals.
1. Products & Usage
No. Sturdy Equipment sells to both contractors and advanced individuals. Whether you are an exterior cladding installer, a high-rise painter, a bricklayer, or a self-builder, you benefit from the same prices and the same professional quality.
The Pump Jack is a vertical lifting system made up of posts, walkway supports with a mechanism (Jack), and aluminum planks. It allows for efficient and safe work on exterior facades: cladding, caulking, painting, window installation, etc.
Yes. Our products are compatible with several North American brands, as long as the use complies with CSA standards and installation recommendations.
Yes. Our Sturdy aluminum planks can also be used as pedestrian bridges, mountain bike paths, cabin walkways, or floating dock sections—all while maintaining their exceptional strength and durability.
2. Orders & Payments
Order directly on our website. Select your products (Pump Jack, platforms, accessories), validate your cart, and follow the secure payment instructions.
Credit card, debit card, and Interac at certain service points. All payments are centralized by Sturdy Equipment with Stripe for maximum security.
Yes. We offer financing and leasing options with a purchase option for certain equipment. Contact our team for more details.
3. Delivery & Pickup
Yes. We deliver to Quebec and Ontario in an average of less than 7 days, and we also ship to other provinces upon request.
The fees are calculated based on the distance between our warehouses and the delivery address, as well as the value of the order. We are constantly negotiating with our shipping partners to provide fast, reliable delivery at the best price.
Yes. Pickup is available at our partner centers or directly at our warehouses (some by appointment only). A special discount is offered for orders picked up on-site.
4. Warranty & Security
Yes. All our lifting systems and platforms comply with CSA standards, provincial occupational health and safety requirements, and CNESST guidelines.
Our products are covered by a manufacturer's warranty of 1 to 10 years depending on the model. Please check each product sheet for the exact duration.
Yes. Our after-sales service is available by phone, email, or in person through our authorized partners.
5. Customer Service & Advice
Yes. Our experts are well-versed in Pump Jack systems and can recommend the configuration that suits your needs (walkway length, type of supports, accessories).
Each product comes with a detailed manual (if available). You can also download our PDF guides or check out our video tutorials on our website.
On average, we respond within the hour during our business hours, and at most within 24 hours.
6. Partnerships & Network
Fill out the "Become a Partner" form on our website. No inventory to finance: we provide the POS terminal, training, and a commission on each sale.
Yes, at certain partner centers that have a rental service. Availability varies by region.
7. Technical questions
It depends on the width of the work area and the required load capacity. Contact us for a precise recommendation that meets the standards.
Regularly clean the mechanism, check the condition of the rubber parts, and lubricate the moving parts in the locations indicated in the manual. Our products are guaranteed to be of the highest quality available on the market.
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